Eastern Bank

Message: This particular branch of Eastern is fabulous! Started using them when the Loring Avenue branch closed and have never looked back. To say that they have gone the extra mile, especially during the pandemic, is an understatement. I could not believe that they actually reached out to me personally to complete paperwork for business pandemic assistance. Kristen Armstrong and Cheryl Albo have been absolute life savers and are shining examples of consistently providing SUPERIOR customer service for my small business. Add Adam D. and Sean into the mix and these people are part of a capable, reliable and genuinely caring team. If you are a small business owner seeking fabulous service, see Cheryl or Kristen. They will never, ever let you down!

Message: I vote Ana Disla employee of the pandemic! She really took charge and took care of us after identity fraud. Nice to know there is such great service out there.

Message: I was at the coin counter machine yesterday not really sure how to use, your associate Adam was extremely helpful, knowledgeable and pleasant and explained that I could dump the entire bag into machine rather then putting in a little at a time and the machine would automatically reject the dollar and half dollar coins. He is to be commended.

Message: Went in to deposit money into the atm, and the machine miscounted at least 3 times. It was off by 20 dollars. Make sure you always count the money you are depositing and pay attention to the amount at the end of the transaction. If I had just done it quick and not fully paid attention I would have been out that money even if it was just 20 dollars.. Machines make mistakes just like humans..

Message: Great management at this place they've always taken care of people want and need. But I not sure if they changed that I was recently I could have sworn on a day before Thursday either Monday or Tuesday or Wednesday they were open till 6 now it says 5. But Thursday and Friday they're open till 8 which is a plus.